Refund Policy

1. Overview

At The Sircle Company, we are committed to delivering high-quality consulting and development services. This Refund Policy outlines the circumstances under which refunds may be considered and the process for requesting them.

2. Service-Based Refunds

Since we provide consulting and development services rather than physical products, refunds are evaluated on a case-by-case basis. We may consider refunds in the following situations:

• Service delivery failure due to our error or inability to perform
• Significant deviation from agreed-upon project specifications
• Unforeseen circumstances that prevent project completion
• Mutual agreement to terminate services before project commencement

3. Non-Refundable Situations

Refunds will not be provided for:

• Work completed and delivered according to specifications
• Client-initiated project cancellations after work has begun
• Changes in client requirements or business circumstances
• Dissatisfaction with delivered work that meets agreed specifications
• Third-party costs or expenses already incurred

4. Refund Request Process

To request a refund, please follow these steps:

1. Contact us at hello@sirclecompany.com within 30 days of the issue
2. Provide detailed information about the reason for the refund request
3. Include relevant project documentation and communications
4. Allow up to 14 business days for review and response

5. Refund Processing

If a refund is approved:

• Refunds will be processed within 10 business days of approval
• Refunds will be issued to the original payment method when possible
• Processing fees may be deducted from the refund amount
• You will receive confirmation once the refund has been processed

6. Partial Refunds

In some cases, we may offer partial refunds based on the amount of work completed and the nature of the issue. This will be determined during the review process and communicated clearly to you.

7. Dispute Resolution

If you disagree with our refund decision, we encourage open communication to resolve the matter. We are committed to finding fair solutions that work for both parties. In cases where resolution cannot be reached, we may recommend third-party mediation services.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Information

For questions about this Refund Policy or to request a refund, please contact us:

Email: hello@sirclecompany.com
Response Time: Within 24 hours
Subject Line: Please include "Refund Request" in your email subject